Working Together

Strong peer support happens through collaboration, communication, and care, not isolation. Working Together explores the skills that help peer support workers thrive as part of a team while building respectful, trust-based relationships with the people they support. This course focuses on teamwork, conflict resolution, and customer service principles that align with peer values, emphasizing empathy, accountability, and person-centered support in everyday interactions.

This course awards 1 CEU upon successful completion.

When we work well together, everyone benefits: peers, teams, and the communities we serve.

Why should I take this course?

Peer support workers often balance multiple relationships at once: coworkers, peers, supervisors, and community partners. When teamwork breaks down or conflicts go unresolved, it can affect trust, morale, and the quality of support provided. This course helps you navigate those challenges with clarity and confidence, offering tools to collaborate effectively and address conflict in ways that strengthen relationships rather than strain them.

Customer service skills are equally essential in peer support, where every interaction is an opportunity to model respect, reliability, and empathy. By strengthening these skills, you’ll be better equipped to support peers through difficult moments, represent your role professionally, and contribute to a positive, supportive work culture.
Collaborate with confidence

Strengthen teamwork skills like active listening, flexibility, and problem-solving

Navigate conflict constructively

Learn practical strategies to address disagreements respectfully 

Build trust through service

Apply  customer service principles that enhance relationships and support autonomy